• Standard 1 – Understand Your Role
• Standard 2 – Your Personal Development
• Standard 3 – Duty of Care
• Standard 4 – Equality and Diversity
• Standard 5 – Work in a Person-Centred Way
• Standard 6 – Communication
• Standard 7 – Privacy and Dignity
• Standard 8 – Fluids and Nutrition
• Standard 9 – Awareness of Mental Health, Dementia and Learning Disability
• Standard 10 – Safeguarding Adults
• Standard 11 – Safeguarding Children
• Standard 12 – Basic Life Support
• Standard 13 – Health and Safety
• Standard 14 – Handling Information
• Standard 15 – Infection Prevention and Control

• Familiarise yourself with the main laws around infection control in the workplace
• Understand your responsibilities as an employer and an employee in infection control and the use of Personal Protection Equipment
• Learn about pathogens, the different kinds and how they spread
• Become aware of potential mitigation strategies to stop the spread of pathogens in the workplace
• Grasp the 8-step method of effective hand washing to prevent the spread of infection

• Have a greater awareness of what substance misuse is and its prevalence
• Understand the categories of drugs and their effects
• Learn about the law and drugs and consequences
• Have an increased understanding of why young people use drugs and alcohol
• Recognise the early signs of drug or alcohol use that might indicate a concern
• Understand the impact substance misuse has on families
• Know how to take action if you know or suspect that a child or a young person is using drugs or alcohol

This course has been designed to ensure that you hold an awareness level of knowledge of concussion and its treatment.

At the end of this course, you should be able to:

• Describe what concussion is
• Recognise signs and symptoms of concussion
• Describe how to assess someone with a concussion
• Understand first aid measures for concussion
• Understand when a head injury may be a medical emergency
• Describe what recovery advice might be for concussion

Understand concussion in the context of sport

By the end of this course, you should be able to:

• Describe what is meant by infection control
• Identify relevant government legislation
• Recognise the causes and effects of coronavirus, including symptoms and management
• Know how to self-isolate
• Understand the chain of infection and how people are infected
• Describe the types of germs and infection
• Understand the need for infection control and HCAI management
• Understand how to wash your hands to WHO standard
• Understand how you can help to prevent the spread of coronavirus

This course has been designed to ensure that you understand what stress is.

The main points covered are:

• Understand what causes stress and how to spot it
• Describe how stress can affect a team
• Describe ways of coping with stress

This course has been designed to ensure that you hold an awareness of Oral Health and understand how to cater for the dental care of your clients. 

The main points covered are:

• Understand the importance of oral health and the potential effect on their general health, well-being, and dignity
• Understand the potential impact of untreated dental pain or mouth infection on the behaviour and general health and well-being of people who cannot articulate their pain or distress or ask for help (this includes, for example, residents with dementia or communication difficulties)
• Know how to deliver daily mouth care
• Know how and when to reassess oral health
• Know how and when to report any oral health concerns, and how to respond to a person’s changing needs and circumstances

Understand the importance of denture marking and how to arrange this for people, with their permission

This course has been designed to ensure that you understand Catheterisation and are aware of its use and associated risks.

The main points covered are:

• Describe catheterisation
• Understand purpose of urinary catheterisation
• Understand the causes and types of incontinence
• Describe the different types of catheters

Understand how a catheter is inserted

This course has been designed to ensure that you hold an awareness of risks and understand how risk assessment should be conducted.

The main points covered are:

• The meaning of risk and risk assessment
• Legislation
• Heinrich Bird’s Accident Triangle (1969)
• Conducting risk assessment

Vulnerable people

This course has been designed to ensure that you understand Pressure Sores and are aware of its causes.
The main points covered are:

• Understand what a Pressure Ulcer is.
• Describe how a Pressure Ulcer forms
• Demonstrate knowledge of what makes an individual at higher risk of developing Pressure Ulcers.
• Describe warning signs that would alert you to the possibility of a Pressure Ulcer forming.

Understand the severity of pressure ulcers and how they are treated.

This course has been designed to ensure that you understand Learning Disabilities and are aware of its causes.

The main points covered are:

• Describe what a learning disability is
• Understand what causes a learning disability
• Describe the process of learning disabilities and other conditions

Understand challenging behaviours

This course has been designed to ensure that on completion you will be able to:

• Understand how individual care plans differ
• Understand how care plans should be update
• Describe how you work with other professionals
• Describe the importance of recording observations
• Understand the stages of care planning 
• Describe how care plans should be assessed

Demonstrate how to create a care plan

This course has been designed to ensure that you possess a theoretical knowledge and practical skills in supporting people facing the end of their lives, and will assess your ability to do the following:

• Describe what is meant by Palliative Care.
• Understand how we cope with Palliative Care and help others to:
• Describe the different types of complementary therapies.
• Understand how to empathise with, and support patients.
• Describe some End-of-Life Care strategies.
• Think about your attitudes and fears about death and dying.
• Recognise different experiences around death and dying.
• Understand the need for Advanced Care Planning.
• Describe the importance of Symptom Management.
• Describe ‘Advance Directives’.
• Understand roles and responsibilities in End-of-Life Care.
• Describe ‘Last Offices’.

Understand the grief and loss process.

This course has been designed to ensure that you possess an understanding of the RIDDOR regulations and your reporting obligations.

The main points of this advice are to:

• Explain what the RIDDOR means.
• Make clear why we report; what needs reporting; when you need to report and how you report.

Provide you with other sources of information.

This course has been designed to ensure that you possess a theoretical knowledge and practical skills in supporting people living with disability to achieve their potentials, and will assess your ability to do the following:

• Be able to put into practice care values
• Gain understanding of equality and diversity
• Gain insight in upholding equality and diversity
• Gain understanding of the single assessment process in person centred care

Know the legislations governing disability

This course has been designed to ensure that you possess an understanding of the how and why you are required to implement a food safety management system based on HACCP.
The main points of this advice are to:

• Importance of a documented food safety management system
• Types of Hazards in a food business.
• HACCP History

Implementing a HACCP based food safety management system

This course has been designed to ensure that you hold an advanced level of knowledge of Food Hygiene.

The main points covered are:

• Allergies and Intolerances
• Food Poisoning
• Legislation
• Food Safety Enforcement
• Microbiology
• Temperature Control and Storage
• Personal and Workplace Hygiene
• Pest Control

Waste Disposal

This course has been designed to ensure that you hold an awareness level of knowledge of slips, trips and falls.

The main points covered are:

• Understand the prevalence of slips, trips and falls
• Name some pieces of legislation relating to slips, trips and falls
• Describe and be able to carry out a simple risk assessment

Describe the reporting requirements for slips, trips and falls

• Identify legislation, national and local guidelines, policy, and procedures affect infection prevention and control
• Understand standard infection prevention and control precautions
• Demonstrate the methods of aseptic technique including hand washing and alcohol hand gel procedures
• Describe the importance of safe handling of disposal of waste, COSHH requirements, handling of uniforms, dress codes, linen, and laundry
• Identify actions required in cases of outbreak of infection including isolation of residence and mandatory reporting of healthcare associated infections to Health Protection Agency (HPA)
• Describe how policies are put into place for safe handling and disposal of sharps, sharps injury procedures and occupational health procedures
• Manage infection prevention risks, through observation, cleaning procedures and touch-point awareness
• Demonstrate awareness of control of outbreaks & infections associated with specific alerts such as tuberculosis, e-coli, flu pandemics etc
• Linked to Health and Social Care Act 2008 and fundamental standards 12

This course has been designed to ensure that you understand Self-Harm and are aware of its causes.
The main points covered are:

• Definition: What is Self-Harm?
• Statistics
• Types of Self-Harm
• Concepts of Self-Harm
• Causes of Self-Harm
• Situations for discussion
• Risk Management
• Help

• Explain what Diabetes is
• Describe the difference between Type 1 and Type 2 Diabetes and how these are managed
• How to recognise emergency situations related to Diabetes
• Understand the complications associated with Diabetes

• Understand your role
• Work in ways that have been agreed with your employer
• Understand working relationship in health and social care
• Work in partnership with others
• Understand how duty of care contributes to safe practice
• Understand the support available for addressing dilemmas that may arise about duty of care
• Deal with comments and complaints
• Deal with incidents, errors and near misses
• Deal with confrontation and difficult situations

• Describe what is meant by the term nutrition 
• Understand the importance of fruit and vegetables in diet
• Understand the challenges around nourishing the elderly
• Describe malnutrition and how it affects the body
• Describe some of the screening tools available

• Describe what epilepsy is
• Understand the different types of seizures
• Understand how to administer first aid for a seizure
• Understand how to do a primary survey
• Identify and understand the recovery position 

• Recognise what autism is
• Understand what ASD is
• Identify characteristics of someone that has autism
• Identify how to care for someone with autism
• Understand how to enable those with autism

• Define person-centred care
• Describe how to develop an individual’s care plan
• Understand the bigger picture 
• Understand the need for confidentiality
• Understand how working practices affect individuals
• Describe how to maintain boundaries

• Define the term Mental health
• Describe how you might spot a possible mental health disorder
• Make referrals
• Supporting those with mental health disorders
• Discrimination and stigma
• Treating mental health disorders and side effects of medication

• Legislation regarding allergen awareness 
• Responsibilities of the operator and the consumer
• Impact of legislation on staff
• The difference between a good allergy and intolerance
• Food allergy and allergic reactions + symptoms
• The 14 allergens + products which contain them
• Packaging and labelling food

• Understand the different classification of medication
• Name relevant government legislation relating to medication
• Describe your responsibilities as a care worker when giving medication
• Understand what constitutes good medication administration process
• Understand the need for safe storage and disposal of medication
• Recognise the need for proper record keeping and information sharing
• Describe the role of the CQC

• Explain what is meant by the term safeguarding adults at risk
• Identify the types of abuse
• Describe some signs and symptoms of possible abuse
• Describe what you should do if you have a concern about an adult’s welfare or safety

• Name some key pieces of legislation relating to moving and handling
• Identify your company policy on moving and handling
• Understand different types of injuries and accidents in the workplace
• Describe the risk assessment process
• Learn or refresh key skills for moving and handling 
• Practice moving and handling tasks frequently used in your workplace

• Describe what is meant by infection control
• Understand the chain of infection and how people are infected
• Describe the types of germs and infection
• Name some common health care associated infections
• Understand the need for infection control and HSAI management
• Understand how to wash hands to WHO standard
• Describe what PPE is available for infection control
• Understand how you can help prevent infection spreading
• Understand the role of CQC

• Managing incidents
• Basic life support – CPR
• Control of bleeding
• Choking
• Anaphylaxis
• Examination of a casualty
• Unconsciousness 
• Head injury
• Strains and Sprains
• Shock

• Describe what makes people fall
• Understand the implications of falling
• Identify areas of personal and environmental risk
• Understand what can be done to prevent falls and who can help

• What is dementia
• Understand how dementia affects individuals in different ways
• Knowledge of how quality dementia care purely focuses on what the person can still do 
• The importance of good communication when caring for someone with dementia
• Methods to improve the wellbeing of people with dementia

• Explain what is meant by health and safety
• Describe how health and safety law affects you at work
• Identify some key pieces of legislation
• Employer responsibilities
• Employee responsibilities
• Risk assessment
• Common hazards

• Understand the basics of food law
• Hazards to food
• HACCP from purchase to service
• Personal hygiene
• Premises
• Food pests
• Cleaning and disinfection 

• Gain an understanding of COSHH regulations
• Risk assessment and safety procedures
• Definition of hazardous substances
• Compliance with relevant regulations
• Different types of hazardous substances
• Health effects
• European CLP regulations

• General fire safety 
• The science behind fires
• Risk assessment
• Emergency protocol
• Causes of Fire
• Fire classifications and their properties
• Fire Extinguishers
• Fire drill and tests
• Effects of fires on people and buildings
• Effects of smoke inhalation 
• Relevant safety measures
• The role of the fire marshal
• Discovering and reporting risks
• Laws and legislation 

Learning Outcomes:

• Discuss accountability and consent
• Label relevant Anatomy & Physiology
• List Indications and Contraindications
• Identify and discuss Complications and troubleshooting
• Consider Equipment and Preparation
• Discuss Documentation relevant to your area
• Consider Patient Experience
• Procedure

• Discuss accountability and consent in relation to tracheostomy 
• Recognise what a tracheostomy is and indications
• Label relevant Anatomy & Physiology
• Identify different types of tracheostomy tubes
• Identify and discuss complications and troubleshooting
• Be familiar with nursing care including suction, humidification, documentation & infection control, dressing change, inner cannula and full tube change
• Life with tracheostomy: communication, swallowing, person centred care & discuss patient journey
• Discuss emergency procedure and your role and responsibility within the workplace

By the end of this session, you will

• Know what Lidocaine infusion is
• Learn what Epinephrine is
• Understand the side effects of Lidocaine, including infection, swelling and bruising
• Know what to include in a client consultation and consent forms
• Learn the correct procedure

• Have an awareness of what a PEG is
• Label related anatomy and physiology
• Discuss nutrition and hydration relevant to an individual with a PEG. Recognise signs and symptoms of dehydration
• Identify indicators of having a PEG
• List the risks involved in having a PEG
• The procedures for administering feed and medication
• Consider possible complications and discuss how to recognise, report and action
• Discuss Person centred care relevant to PEG including documentation and infection control
• Video Demo of how to set up equipment, use of syringe and recognising alarms

• What is oxygen therapy
• Why use oxygen therapy
• When to use oxygen therapy – recognising changes in resident
• Who prescribes oxygen therapy
• How to administer oxygen therapy
• Equipment
• Risks of oxygen therapy – observations – plus staff risks/transporting/storing
• Documentation
• How to improve quality of life for residents using oxygen equipment

• Learn about the skin and three layers
• Understand the oxygen and blood flow
• Know what a pressure ulcer is and how it develops
• Learn the common pressure points
• Understand the signs and symptoms and the pressure ulcer grading
• Identify those who are high risk of developing pressure ulcers.
• Know what a moisture lesion is and the difference between pressure ulcers and moisture lesions
• Learn ways to prevent, treat and reduce the development of pressure ulcers
• Understand the properties of different dressings and their functions

• Vital signs
• Blood pressure
• Heart rate
• Oxygen saturation levels
• Respiratory rate
• Temperature
• Neurological observations
• Urinalysis
• Axillary, oral, tympanic temperature
• Blood glucose levels
• Handwashing
• Record keeping, consent and confidentiality will also be discussed

• Identify what a cannula is
• Advantages of cannulation
• Indications of cannulation
• Demonstrate knowledge of the anatomy and physiology of the circulatory system.
• Characteristics of an appropriate vein to cannulate
• Assessment of patient
• List equipment and reasons for cannula selection
• Observe peripheral intravenous cannulation in a safe and timely manner, with the appropriate device.
• Be aware of the potential hazards/risks/complications associated with this procedure and appropriate course of action in dealing with identified risks.
• Dealing with sharps injury

• Identify what suctioning is
• Identify different types of suctioning
• Identify purpose of suctioning
• Be familiar with equipment which can be used during suctioning
• Recognise changes which may occur with a patient
• Be aware of how to position a patient during suctioning
• Be familiar with practical procedure
• Discuss different ways of gaining consent
• Be aware of what to document
• Identify possible risks of suctioning
• Discuss importance of infection control during suctioning.

• Understand the importance of maintaining quality and safety of blood products
• Understand the importance of multi-disciplinary collaboration
• Be familiar with Blood Safety and Quality Regulations 2005
• Know the safe transfusion practice in line with current legislation.
• Understand the anatomy and physiology of blood products
• Understand the full cycle from blood donation to transfusion.
• Know the standard safety checks when handling blood products
• Be able to identify and manage adverse clinical incidents that relate to blood transfusions.
• Be familiar with the equipment required to administer blood transfusions